Users & roles
Invite team members, assign roles, and understand seat limits.
Roles
| Role | Access |
|---|---|
| Admin | Full access including billing, users, workspace settings, and SSO |
| Technician | Manage devices, tickets, patches, and clients — no billing or user admin |
| Viewer | Read-only access to dashboard data |
Invite a team member
- Go to Settings → Users.
- Click Invite user and enter their work email.
- Choose a role and send the invite, or set a temporary password and email credentials.
- They accept via the invite link and land on the dashboard.
Seat limits
Billing is per technician seat. Solo = 1 seat, Growth = 2–10, Scale = 11+. The users page shows current usage against your plan. See billing & plans for pricing details.