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Remote control

Start a remote desktop session to a managed device from the dashboard.

Remote control uses MeshCentral embedded in the Allocentra dashboard. No separate VPN client is required for technicians.

Start a session

  1. Open a device or agent detail page.
  2. Click Connect (device must be remote-ready).
  3. Choose Desktop, Terminal, Files, or Chat with user.
  4. A secure session opens in a new window — accept any browser permission prompts.

Chat with the end user

Chat with user opens MeshCentral messenger for you and asks the agent to open a chat browser window on the laptop console, so you can message while they are logged in. Best results when the user is at the physical console (not only an RDP session).

End-user awareness

When a technician connects, the person at the laptop is always notified (desktop, terminal, or files). Desktop sessions also show a privacy bar while support is connected.

Admins can optionally require Accept/Deny before control starts: go to Settings → General and enable Require user consent before remote control.

Requirements

  • Agent installed and online on the target device.
  • Technician or admin role.
  • Modern browser (Chrome, Edge, or Firefox recommended).