Customer portal
Give end-customers a self-service view of their tickets.
The customer portal lets client contacts log in and view or create tickets without access to your full MSP dashboard.
Portal URL
Contacts use app.allocentra.co.za/portal/login.
How login works
- Contact enters their email address.
- A one-time code is emailed to them (valid for a few minutes).
- They enter the code and see tickets for their organisation only.
Setup
- Create contacts under each managed client in the dashboard.
- Ensure the contact email matches what they use to log in.
- Optionally link tickets to contacts for clearer portal visibility.